Gather Botanical Privacy Policy 

This privacy policy describes how your personal information is collected, used, or shared when you visit or make a purchase from www.gatherbotanical.com.au

 

Key terms :

• the website - www.gatherbotanical.com.au 

• device information - automatically collected information as you interact with the site

• order information - certain information collected when making a purchase online

• personal information - both of the above definitions combined

 

Personal information collected

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect device information about the individual web pages or products that you view, what links or search terms referred you to the website, and information about how you interact with the website. We collect device information using the following technologies:

 

• “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring / exit pages, and date / time stamps.

• “web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.

 

Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “order information.”

 

When we talk about “personal information” in this Privacy Policy, we are talking both about device information and order information.

 

How is your personal information used?

We use the order information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Sharing your personal information

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Data retention

When you place an order through the website, we will maintain your order information for our records unless and until you ask us to delete this information.

 

Changes + updates

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This can be put into action at any time and use of this site implies you adhere to all current policies.

 

 SMS MARKETING POLICY

Version 1.0 Effective Date: June 25, 2024

Note: This Policy is for SMS Marketing Only 

At Gather Botanical, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.

COLLECTION OF PHONE NUMBERS

We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on  on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number. 

USE OF PHONE NUMBERS FOR SMS 

Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, or any updates that we think may interest you.  We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy.  We use Klaviyo to send all SMS communications to users who have opted in. Please view Klaviyo's privacy policy here https://www.klaviyo.com/legal/privacy/privacy-notice with information on how they use user information.

OPTING OUT OF MARKETING MESSAGES

If at any time you wish to stop receiving marketing SMS from us, you can opt out by

-Texting STOP to opt-out 

-Texting UNSUBSCRIBE to opt-out

-Texting CANCEL to opt-out

-Texting QUIT to opt-out

Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.

PRIVACY OF PHONE NUMBERS

Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party. 

CHANGES TO THIS POLICY

We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site. 

For more information and questions about our privacy practices please contact us by e-mail hello@gatherbotanical.com.au 

©2025