Terms & Conditions

Welcome to Gather Botanical, an independant floral design business specialising in luxury silk bouquets and event florals. Please read these Terms and Conditions carefully before using our services. Any use of this website confirms you are bound by the below terms and conditions.

 

Florals 

Each arrangement is made to order, we do our best to replicate the product images on our website however due to the nature of the product there may be some small variences as they are handmade.

All of our photos displayed are of our own work, and details are kept as accurate as possible. If you have any specific questions or would like something custom ordered, please reach out via the contact page.

 

Payments

a. Payment for either a wedding deposit or custom bouquet is required in full at the time of booking. We accept payment through secure online platforms, direct bank transfers, or cash payments for in-person consultations.

b. Prices displayed on our website or quoted via email/phone are inclusive of applicable taxes unless stated otherwise.

 

Cancellation and Refunds

a. Initial wedding deposits are non refundable. If you need to cancel your event, please get in contact with us via email so we can sort out the best solution for your specific case.

b. If, due to unforeseen circumstances, we are unable to fulfill your order, we will notify you as soon as possible and provide a full refund.

c. Gather Botanical does not offer refunds for change of mind.

d. Refunds are issued minus the cost of postage and this is regardless if postage was free (for orders over $150).

 

Delivery and Expectations

a. We offer delivery services within the Mornington Peninsula and some South Eastern areas. Delivery charges apply based on the distance and complexity of the delivery.

b. It is important to provide accurate delivery details, including the recipient's name, address, and contact information. We will not be held responsible for any delays or issues resulting from incorrect or insufficient information. If information supplied is incorrect or is not safe to deliver a fee may apply or the order may be cancelled.

c. Free shipping is not available on custom orders

 

Intellectual Property

All intellectual property rights, including copyrights, trademarks, and designs related to our floral arrangements, remain the property of Gather Botanical. No part of our designs or arrangements may be reproduced or used without our prior written consent.

 

Privacy

We value your privacy and handle your personal information in accordance with applicable privacy laws. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your information.

 

If for some reason you are unsatisfied with your order or experience, please don’t hesitate to contact us within 24 hours of receiving your florals. 

 

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